AmesburyTruth Recalls Ashland Casement Window Hinge Tracks Due to Impact Injury Hazard
Recalled 2025-04-03. Fall hazard. Here is what the CPSC published, and what you are owed.
About 200,000Units
2025-04-03Recall date
YesInjuries
The text below is quoted from the CPSC notice word for word.
- What was recalled
- This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating "R10," "L10," "R14" or "L14" located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.
- The hazard
- The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
- Injuries
- The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.
- The remedy
- Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
The details
What a recall entitles you to
A refund, a repair or a replacement. The notice says which. It costs you
nothing and there is usually no receipt requirement.
Stop using the product first. Recalls do not expire. An old one still counts.
The full CPSC notice, including photographs, is at cpsc.gov.
Source: CPSC SaferProducts recall feed, retrieved 2026-08-06. Newest recall on file 2026-07-30.
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