WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Recalled 2020-09-09. Lithium battery hazard. Here is what the CPSC published, and what you are owed.
About 1,160Units
2020-09-09Recall date
YesInjuries
The text below is quoted from the CPSC notice word for word.
- What was recalled
- This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
- The hazard
- The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
- Injuries
- There have been 15 reports of device malfunctions. No injuries have been reported.
- The remedy
- Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
The details
What a recall entitles you to
A refund, a repair or a replacement. The notice says which. It costs you
nothing and there is usually no receipt requirement.
Stop using the product first. Recalls do not expire. An old one still counts.
The full CPSC notice, including photographs, is at cpsc.gov.
Source: CPSC SaferProducts recall feed, retrieved 2026-08-06. Newest recall on file 2026-07-30.
More lithium battery recalls · Recalls in 2020 · All product recalls