Johnson Health Tech Recalls Matrix ClimbMills Due to Fall Hazard (Recall Alert)
Recalled 2016-11-29. Fall hazard. Here is what the CPSC published, and what you are owed.
About 10,500Units
2016-11-29Recall date
YesInjuries
The text below is quoted from the CPSC notice word for word.
- What was recalled
- This recall involves Matrix ClimbMill stair-step exercise machines with the following frame serial numbers: Serial Numbers CS17111100102 - CS17120901766 CS21130800080 - CS21130500062 CS22130602881 - CS22130602863 CS23130800001 - CS23140703749 CS23B131100001 - CS23B140701050 CS24140700001 - CS24150702803 CS24C140800001 - CS24C150200900 CS24H150100001 - CS24H150500049 Only ClimbMills that have a right handgrip with the words "STOP" and "Pause" printed on them are included in this recall. The frame serial numbers are located on the bottom front of the base near the power switch. The ClimbMills are black and gray with Matrix printed on the side of the machine. These four-step exercise machines are used in commercial fitness facilities such as health clubs, hotels, apartment complexes, rehabilitation centers, schools, and municipal facilities.
- The hazard
- The stop/pause controls on the right handgrip can malfunction, posing a fall hazard to the user.
- Injuries
- The firm has received 19 reports of incidents involving the stop/pause handgrip malfunctioning, including eight reports of injuries such as scrapes, bumps and a shoulder dislocation.
- The remedy
- Consumers should immediately stop using the recalled ClimbMills and contact Johnson Health Tech North America to schedule a free repair. Johnson is contacting purchasers of the recalled ClimbMills directly.
The details
What a recall entitles you to
A refund, a repair or a replacement. The notice says which. It costs you
nothing and there is usually no receipt requirement.
Stop using the product first. Recalls do not expire. An old one still counts.
The full CPSC notice, including photographs, is at cpsc.gov.
Source: CPSC SaferProducts recall feed, retrieved 2026-08-06. Newest recall on file 2026-07-30.
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