Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
Recalled 2016-02-02. Fire and burn hazard. Here is what the CPSC published, and what you are owed.
About 2.25 millionUnits
2016-02-02Recall date
YesInjuries
The text below is quoted from the CPSC notice word for word.
- What was recalled
- This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
- The hazard
- The power cords can overheat, posing fire or shock hazards.
- Injuries
- Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
- The remedy
- Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
The details
What a recall entitles you to
A refund, a repair or a replacement. The notice says which. It costs you
nothing and there is usually no receipt requirement.
Stop using the product first. Recalls do not expire. An old one still counts.
The full CPSC notice, including photographs, is at cpsc.gov.
Source: CPSC SaferProducts recall feed, retrieved 2026-08-06. Newest recall on file 2026-07-30.
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